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Grievance Procedure


To our Patients and Families:

At Children's Hospital Colorado, our top priority is to meet your child's healthcare needs and provide outstanding service to you during the time your child is with us. We understand this can be a stressful time, and so it is important to us that we respond to your needs in a caring and sensitive manner. To help make that happen, we depend on you to tell us both when we respond effectively and those times when, for whatever reason, we don't.

Please take a moment to familiarize yourself with the resources detailed below.* We provide them for your use when identifying any issues you'd like to share with us, including me. For example, if you have any concerns while your child is here that your healthcare team is unable to resolve, you can call a Patient Representative at 720-777-1010, or describe the issue to the Patient Representative in writing. A representative’s role is to present the patient and parent’s point of view to the appropriate Children’s Colorado staff, as well as to help obtain solutions to concerns or grievances.  Through this process, the Patient Representatives try to help strengthen the relationship between patients, their families, and hospital staff members in order to ensure quality care and patient satisfaction.

Thank you for choosing Children's Hospital Colorado for your child's healthcare needs. We honor the trust you have placed in our healthcare team. Thank you, as well, for letting us know of any concerns you may have during your time with us. The information you provide will help us address your needs and the needs of all the patients and families who want only the finest healthcare for their children.

Jim Shmerling, DHA, President/CEO, Children's Hospital Colorado


*As follow-up to the president and CEO's response to any concern you may have, you can contact the health department (the Colorado Department of Public Health and Environment) at 303-692-2000. You may also ask the Patient Representative to call them for you.

When the Colorado Department of Public Health and Environment receives a complaint, they have seven days to tell you and Children's Hospital Colorado that an investigation has been initiated. You and the hospital will receive a written report from the Colorado Department of Public Health and Environment with the results or recommendations within 14 days.

Children's Hospital Colorado is accredited by The Joint Commission. If you feel that any concern you have raised is not being resolved by Children's Hospital Colorado, you may also contact The Joint Commission either through their website, www.jointcommission.org, or by calling 1-800-994-6610.