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Understanding Your Bill: A Guide for Families from Children's Hospital Colorado


An explanation of your bill from Children's Colorado

After your child receives care at Children's Hospital Colorado, we will send a claim to your insurance company based on the information you gave us at the time of registration. This is a request for your insurance company to pay your bill. We will also send a letter to you confirming this same information - this is not a bill. We will do all that we can do to minimize your financial burden by maximizing your insurance benefits.

Once your insurance pays its portion of the bill, they may send you an Explanation of Benefits (EOB) that shows how the claim was paid. Children's Hospital Colorado will then send you a billing statement telling you the balance due after your insurance has paid its portion of the amount due.

It's important to note that the bill for your child's treatment may come as several smaller bills, broken down by individual services. Services could include doctor, professional, anesthesia or radiology services. These bills may come from different providers and may be sent separately from Children's Hospital Colorado. It can be confusing, but it allows each provider to ensure payment for the specific services they provided.

Types of bills you may receive

Hospital charges

Children's Hospital Colorado will send a bill for services provided at any of our locations. These charges cover many different types of services for care your child received. The following is a partial list of some of those types of services:

  • Specialist visit to a clinic in Children's Hospital Colorado or other location (example: facility fee)
  • Surgical procedures (example: tonsillectomy)
  • Nursing services
  • Pharmacy
  • Testing procedures (x-ray, lab, EKG, etc.) and medical supplies
  • Therapy (physical, speech, rehabilitation, learning, etc.)
  • Counseling (behavioral, family, nutritional, etc.)

Physician charges

Children's Hospital Colorado physicians, physician assistants and nurse practitioners are employed by an organization called University Physicians, Inc. (UPI), a physician practice management group. You may receive a bill from UPI for physician or professional services. For University Physicians, Inc (UPI) billing questions and payments, please call (303) 493-7700. Office hours are Monday through Friday from 8 a.m. to 5 p.m.

Consultation charges

Your child's "attending physician" or "primary resident" may consult with other physicians to help them understand special test results. One example might be a radiologist who interprets x-ray results or a pathologist who interprets lab results. Their charges are billed separately even though your child may not be directly seen by the consulting physician.

Billing process overview

Billing step What we do How you can help
Registration Your account information is based on what is provided when your child was registered at Children's. We will then bill your insurance. Payment is expected prior to your child's visit. Accurate and up-to-date insurance information ensures timely payment. Please confirm your information (address, insurance, etc.) is always up to date.
Billing insurance – delays in payment We send your insurance a claim for care your child received. The timeframe for a claim to pay can vary depending on information required by your insurance company. If payment is not received in a reasonable amount of time, we may contact your insurance company again. Your insurance company may ask you to provide more information. If so, please respond quickly, and call us with the information you've provided to the insurance company so we can update our records. We are also happy to help review the information requested.
We may ask for your help if we have a problem processing your claim with your insurance company.
Insurance paid After your insurance company has made payment, we may send you a billing statement from Children's Hospital Colorado for the remaining balance, if any. When your insurance pays the claim, you should receive an Explanation of Benefits (EOB). Review this information to ensure they paid the claim according to your health insurance benefits.

Payment options

Children's Hospital Colorado accepts the following types of payment:

  • Cash (in person only)
  • Personal Check or Traveler's Check
  • Money Order
  • Visa
  • MasterCard
  • Discover
  • American Express

Payment may be made either by phone (720) 777-6422, by mail or you can pay your bill online. Please refer to your bills for more contact and mailing information.

Download our auto-pay authorization form (.doc)

Our refund policy

If you have made a payment via Children's Hospital Colorado online portal and are due a refund, we will issue a refund to the original credit/debit card that was used to make the initial payment.

All credit/debit card refund requests must be made by contacting Children's Hospital Colorado Customer Service department at (720) 777-6422. Please allow 10-14 days for all refunds to process.

Financial assistance

Many of our patient families are surprised to learn that their child qualifies for financial assistance. If you do not have health insurance or other financial assistance, please call Patient Financial Services at (720) 777-6422 to arrange an appointment with a Financial Counselor. They will help you to apply for financial aid programs that are available.

Have a question about your bill?

Children's Hospital Colorado Patient Financial Services staff is available to help you understand your bill. Please contact us by calling (720) 777-6422.

Here are a few helpful hints when calling our office:

  • We will ask you to identify yourself and your relationship to the patient.
  • Make sure to have your account number and contact information ready. These are readily available on your billing statements.
  • Make written notes about phone calls and conversations that you initiate concerning your bill.
  • If your insurance company has already sent an Explanation of Benefits (EOB), have it in front of you during your call.

Additional contact information for Patient Financial Services

Telephone

  • (720) 777-6422
  • (800) 624-6553 (Toll free)
  • Para Español, oprima 2

Fax: (720) 777-6597

E-mail: PFS@childrenscolorado.org

Remittance mailing address:

Dept. #911611
Denver, CO 80291-1611

Hours

  • Monday, Tuesday, Thursday, Friday, 8 a.m. to 4:30 p.m.
  • Wednesday, 9 a.m. to 4:30 p.m.

For University Physicians, Inc (UPI) billing questions and payments, please call (303) 493-7700. Office hours are Monday through Friday from 8 a.m. to 5 p.m.