Children's Hospital Colorado

Important COVID-19 (Coronavirus) Updates from Children's Hospital Colorado

Children's Hospital Colorado | March 18, 2020

Temporary location closures, elective surgeries paused and increased telemedicine

At Children's Colorado, we care for some of the sickest kids in our region, and our clinical staff is specially trained on how to identify, isolate and treat patients with contagious illnesses. To help prevent the spread of COVID-19 (commonly called the coronavirus), we are exercising all precautions to keep our patients, families and staff safe, including increased screening measures, visitation restrictions, using telehealth when appropriate and having non-essential staff work remotely.

In order to support social distancing and preserve personal protective equipment, we have made the following changes:

  • Closing select locations to consolidate clinical services
  • Limiting appointments and elective procedures, surgeries and diagnostic radiological studies across all locations

Schedulers and clinic staff are communicating changes to affected families.

Children's Colorado temporary closures

Available urgent care and emergency services

"This was a difficult decision, but we're doing so in order to consolidate resources and to prevent the spread of the illness. Ultimately, we feel it is the right thing to do at this time," said Suzy Jaeger, our Chief Patient Experience and Access Officer. "Our top priority is to keep our patients, families and staff safe."

This change will be effective through Sun., April 5. There will be ongoing re-assessments when these deferred appointments and elective procedures, surgeries and diagnostic studies can be re-scheduled. Clinicians will use telehealth for appointments where possible.

Existing Children's Colorado patients are encouraged to communicate with their care teams via MyChart or telephone for any questions or concerns.

Questions about exposure to the coronavirus

  • For information about COVID-19 and potential exposure information, call CO-Help at 303-389-1687 or 1-877-462-2911 for answers in multiple languages.
  • If you are concerned that your child is sick and has been exposed to the coronavirus, please contact your child's doctor or call our COVID-19 hotline at 720-777-2221.  

COVID-19 testing

  • Children's Colorado currently is not a public testing center. See a list of Colorado COVID-19 testing locations.
  • Children's Colorado is providing care for the sickest kids in our region, and currently only testing children who meet inpatient admission criteria and need to be hospitalized.

What to do if you need medical care

  • Please do NOT come to Children's Colorado emergency or urgent care locations unless you are experiencing a medical emergency or are directed to go there by a doctor.
  • If you need to seek medical attention, do not go unannounced to a doctor's office, emergency department, hospital or medical facility since COVID-19 is highly contagious. When you call the doctor's office, they will give you information on how to proceed in order to protect other patients and visitors.

Updated visitation restrictions

In order to keep our patients, families and staff safe, we've implemented additional visitation restrictions and illness screenings.

  • At this time, each hospitalized patient family can identify up to four caregivers, over the age of 18, who will be allowed to visit. Only two visitors (including parents/guardians) can visit at one time.
  • For an Emergency Department visit, we ask that parents try not to bring other family members. Limiting visitors is an important way we can limit the spread of illness and keep everyone safe.

In the coming days and weeks, families who must seek medical attention may see our doctors and nurses wearing different types of masks and protection equipment. For example, some of the masks fit over the head and almost look like an astronaut helmet. Our staff can provide the same level of care to children while wearing this important protective equipment, which helps keep kids and our staff safe.

Additional resources for the coronavirus 

Note for media: Due to heightened planning, Children's Colorado does not have experts available for interviews at this time. Thank you for sharing these resources with your audiences.