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It's important to us that every patient and family has an excellent experience at Children's Hospital Colorado. And it is just as important that we ask the right questions to learn more about your time here.
We ask parents and patients for specific input on their whole experience, including:
We measure patient and family experience through telephone and email surveys about a child and family's experience. This measure is based on how each patient/family answers the question: "Using any number from 0 to 10, where 0 is the worst facility possible and 10 is the best facility possible, what number would you use to rate this facility?"
In 2017 to-date, families rated their experience a 9 or 10 (on a scale of 0-10, with 10 being the highest) 82.3% of the time. Children's Colorado has consistently increased our overall experience rating year-over-year since 2008.
To that end, we have several patient-family experience teams that work with our staff to help us deliver outstanding care and service to each patient every day. We also host several Family Advisory Councils to gain feedback on ways to improve directly from our patients and families.
If you ever feel that something is not excellent about your care, please let us know so we can work with you to resolve any problems. If you receive a patient satisfaction survey phone call, please take the time to share your honest feedback. It helps us learn more about how we can exceed your expectations.
Sometimes patient families bring issues to our attention such as communication, quality of care, courtesy and respect, financial concerns, or accessibility to care. By monitoring these complains and grievances on a consistent basis, we're able to make ongoing improvements.
The percentages below highlight our sentiment rating for online review sites including Google, Yelp and Facebook:
Our team members practice Experience of Care standards throughout each child's visit. The standards serve as a reminder that caring for the whole person makes a profoundly positive difference on a family's experience with our organization – and often, on the patient's outcome.