Children's Hospital Colorado

Patient Experience at Children's Hospital Colorado

We value your experience here

It's important to us that every patient and family has an excellent experience at Children's Hospital Colorado. And it is just as important that we ask the right questions to learn more about your time here.

We ask parents and patients for specific input on their whole experience, including: 

  • How easy was it to get an appointment?
  • How did we communicate with your family?
  • Were you comfortable in our hospital?
  • Did you understand the next steps in your child’s care?

Recent patient experience results

82.3% of families rated our Anschutz Medical Campus and Denver metro satellite locations a 9 or 10
82% rated our South Campus in Highlands Ranch a 9 or 10
82% rated our Southern Colorado locations (Colorado Springs and Pueblo) a 9 or 10

We measure patient and family experience through telephone and email surveys about a child and family's experience. This measure is based on how each patient/family answers the question: "Using any number from 0 to 10, where 0 is the worst facility possible and 10 is the best facility possible, what number would you use to rate this facility?"

We're proud of our ratings by families

In 2017 to-date, families rated their experience a 9 or 10 (on a scale of 0-10, with 10 being the highest) 82.3% of the time. Children's Colorado has consistently increased our overall experience rating year-over-year since 2008.

To that end, we have several patient-family experience teams that work with our staff to help us deliver outstanding care and service to each patient every day. We also host several Family Advisory Councils to gain feedback on ways to improve directly from our patients and families.

If you ever feel that something is not excellent about your care, please let us know so we can work with you to resolve any problems. If you receive a patient satisfaction survey phone call, please take the time to share your honest feedback. It helps us learn more about how we can exceed your expectations.

A bar chart with the values 10-9, 8-7, 6-0 on the x-axis and 0%, 20%, 40%, 60%, 80%, 100% on the y-axis. The title is Q2 2017 Patient Experience Scores. The y-axis title says Percent of Total Responses. The bars are aqua blue. The values are: 82.3% for 10-9, 14.5% for 8-7 and 3.2% for 6-0.

We're always working to resolve complaints and grievances

Sometimes patient families bring issues to our attention such as communication, quality of care, courtesy and respect, financial concerns, or accessibility to care. By monitoring these complains and grievances on a consistent basis, we're able to make ongoing improvements.

How do families rate us on social media?

The percentages below highlight our sentiment rating for online review sites including Google, Yelp and Facebook:

  • 86% positive
  • 2% neutral
  • 12% negative

How are we working to improve our ratings and issues?

Our team members practice Experience of Care standards throughout each child's visit. The standards serve as a reminder that caring for the whole person makes a profoundly positive difference on a family's experience with our organization – and often, on the patient's outcome.

Our standards for your care experience

Infographic of Children's Hospital Colorado's experience of care standards: keep me safe, heal me, be kind to me, ease my burden.

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