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At the Breathing Institute, we measure patient and family experience through telephone surveys about a child and family’s experience. This measure is based on how each patient/family answers the question: “Using any number from 0 to 10, where 0 is the worst facility possible and 10 is the best facility possible, what number would you use to rate this facility?”
We look at patient/family experience for our outpatient clinics as well as our individual providers.
It’s important to us that every patient and family has an excellent experience at the Breathing Institute, which is why we ask families to share feedback. We look at all survey numbers and comments to find places where we can improve the care that we provide.
We’re proud of the quality-of-care ratings our families give us. In 2017, 84.2% of families rated their experience with the Breathing Institute as a 9 or 10 (on a scale of 0 to 10, with 10 being the highest).
Here is a breakdown of our patient experience scores from last year. The graph shows patient experience with our overall quality of care.
In addition to the scores you see above, we also ask families to comment on their experience in their own words. Here is some feedback we've received from families over the years:
Even though we already compare favorably to pulmonary programs at children's hospitals in the country, our goal is to deliver 100% excellence each and every time we interact with you.
We read all the feedback we get from families and share it with our entire clinical team. We are committed to making your experience at the Breathing Institute excellent, and we use each family’s input to identify areas where we can improve the service we provide. Recent projects that have come out of family feedback include:
A third-party company conducts the telephone survey on our behalf and then compiles the patient experience data.
We continually track patient experience and publicly report the information on a regular basis on this website.
If you ever feel that any part of your care is not excellent, please let us know so we can work with you to resolve any problems. And, if you receive a patient experience survey phone call, please take the time to share your honest feedback. It helps us learn more about how we can exceed your expectations.