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At the Breathing Institute, we measure patient and family satisfaction through telephone surveys about a child and family’s experience. This measure is based on how each patient/family answers the question: “Using any number from 0 to 10, where 0 is the worst facility possible and 10 is the best facility possible, what number would you use to rate this facility?”
We look at patient/family satisfaction for our outpatient clinics as well as our individual providers.
It’s important to us that every patient and family has an excellent experience at the Breathing Institute, which is why we ask families to share feedback. We look at all survey numbers and comments to find places where we can improve the care we provide.
In 2015, families rated their experience with the Breathing Institute a 9 or 10 (on a scale of 0-10, with 10 being the highest) 82.8% of the time.
Here is a breakdown of our satisfaction scores from last year. The first graph shows patient satisfaction with our overall quality of care. The second graph shows satisfaction with the care provider.
In addition to the scores you see above, we also ask families to comment on their experience in their own words. Here is some feedback we've received from families:
Even though we already compare favorably to pulmonary programs at children's hospitals in the country, our goal is to deliver 100% excellence each and every time we interact with you.
We read all of the feedback we get from families and share it with our entire clinical team. We are committed to making your experience at the Breathing Institute excellent, and we use each family’s input to identify areas where we can improve the service we provide. Recent projects that have come out of family feedback include:
What is the source of these data?
A third-party company conducts the telephone survey on our behalf and then compiles the patient satisfaction data.
How often will this information be updated?
We continually track patient satisfaction and publicly report the information on a regular basis on this website.
If you ever feel that something is not excellent about your care, please let us know so we can work with you to resolve any problems. And if you receive a patient satisfaction survey phone call, please take the time to share your honest feedback; it helps us learn more about how we can exceed your expectations.