Children's Hospital Colorado

Telehealth Services Offered at Children’s Hospital Colorado

A telehealth appointment is a virtual visit that gives you the same hands-on, compassionate care you get from an in-person visit, but from the comfort, privacy and convenience of your own home.

Telehealth at Children’s Hospital Colorado includes video visits, teleconferencing and other forms of telemedicine across all our pediatric specialists, clinics, providers and care teams.Through a secure video platform, our providers can do everything from examining rashes to evaluating breathing problems all with the privacy and ease of being at home with no distractions.

Our care teams will only recommend telehealth when it’s the right choice for your child’s care, and some portions of your child’s care may still need to be onsite — such as x-rays or procedures, many of which are available at our convenient locations across the Front Range. Video visits work especially well for assessments, care planning and evaluation.

Our telehealth services are safe, proven and effective. As national leaders in telemedicine, we were the first in the region to offer it, and we’ve been integrating virtual health into our practice for more than 10 years. We’re involved in telehealth collaborations and research across the nation and have played a key role in developing many remote healthcare innovations.

Through that work, we know that telemedicine is not only a great option for your child’s care, but in many cases can even improve quality and treatment, because it reduces burdens like transportation and travel costs.

The best part? We offer telemedicine across all our pediatric specialists, clinics, providers and care teams.

How telehealth works at Children’s Colorado

Using our secure, private, medical-grade videoconferencing software, our pediatric specialists can provide all the care your child needs within the telemedicine appointment. You’ll access your video visit directly from MyChart, so you don’t have to switch back and forth between applications, and you can use almost any personal device: smartphones, tablets and laptops all work well.

Our telehealth software is free to download and easy to use. If it’s your first time, we’ll even help you test and troubleshoot the technology beforehand via a tech check, so you don’t waste any of your appointment time on technical difficulties.

Interested? Simply ask your child’s specialist or scheduling team if telehealth is right for your visit, and we’ll guide you from there.

Beyond videoconferencing: other telehealth services

Our telehealth technology works for much more than just video visits. We also use it to improve care and outcomes through remote monitoring, teleconsultation with primary care providers or facilities, and more. We even use it to help patients in the hospital connect with family members and their primary care team.

Here are just a few examples of our telehealth offerings:

Subspecialty outpatient care
We offer telehealth through every one of our subspecialties and clinics, where appropriate. If you think a video visit could work for your child’s next appointment, simply ask your provider, scheduler or care team. In many situations, we can also work with partner providers and clinics to offer detailed telehealth examinations using their specialized equipment; this saves families who live far away from our locations the time and expense of traveling here.

Discharge and transfer
Before discharge from our Neonatal Intensive Care Unit (NICU) and Cardiac Progressive Care Unit (CPCU), a Children’s Colorado provider can hand off care to a local primary care provider or cardiologist via video in the patient’s home community.

MyChart Bedside
MyChart Bedside is an app on our hospital iPads that gives families access to much (but not all) of the same information that our doctors and nurses use to care for patients. MyChart Bedside also offers video capability, so a specialist, nurse, social worker or other member of the care team can talk with and evaluate patients and families when they are not in the room.

Please review the instructions in the MyChart Bedside Family Instructions (.pdf) to learn more about this option.

NICU Baby Chat
Baby Chat is a program that uses secure, high-quality cameras and iPads to keep babies in the NICU connected with their families throughout their stay.

NICU consultation
Through NICU telehealth services, our expert pediatric neonatologists provide consults to partner hospitals for their tiniest patients.

Video chats between patients and friends and family
While patients are admitted to Children’s Colorado, they can use our iPads to communicate with friends and family members outside of the hospital. The iPads allow patients to use FaceTime, Google Duo or Skype to see and speak with people who are unable to visit them in the hospital. Please review the instructions in the PDF documents below to learn more about this option.

iPad Video Call Family Instructions, English (.pdf)
iPad Video Call Family Instructions, Spanish (.pdf)

How to make a telehealth appointment
To make a telehealth appointment for your child, simply ask your provider, scheduler or care team if telehealth could work for your child’s next visit.