We understand that information about you, your health and your family is personal and sensitive in nature. Children's Hospital Colorado is committed to protecting the privacy of this information, as well as protecting the rights of our patients and their families. Below, we've outlined the hospital policies and procedures all Children's Colorado locations follow to help us provide the best care possible.
Here, we understand parents, legal guardians and a patient's spouse play a vital role in the medical care process. That's why we welcome their visits. For all other guests, our visitation procedures include some limitations to prevent the spread of infection and allow adequate time for patients to heal.
Visitors to any inpatient area, emergency or urgent care center, and all outpatient clinics, including parents, legal guardians and a patient's spouse, will need to provide identification at the appropriate check-in desk. Our team members will issue a visitor's badge (for inpatient and emergency areas only) and provide navigation information.
There are lots of fun things for kids to see and do at each of our locations. They are magical places. But for safety reasons, children shouldn't be left unattended in public areas.
COVID-19 (coronavirus) visitation update
In order to keep you and your family safe, and to reduce the spread of COVID-19 throughout the state of Colorado, we've temporarily introduced new visitation restrictions. Please note that this process is fluid and being evaluated daily. We appreciate your help and understanding in keeping your child and other children protected.
For inpatient hospital visits
- Each patient/family can identify a total of 2 individuals who can visit the patient. The 2 individuals must be the patient’s parents, legal guardians and/or partner/spouse.
- For an emergency department visit, we ask that parents try not to bring other family members. Limiting visitors is an important way we can limit the spread of illness and keep everyone safe.
In the coming days and weeks, families who must seek medical attention may see our doctors and nurses wearing different types of masks and protection equipment. For example, some of the masks fit over the head and almost look like an astronaut helmet. Our staff can provide the same level of care to children while wearing this important protective equipment, which helps keep kids and our staff safe.
For outpatient and clinic visits
- A maximum of two primary caregivers can accompany a patient who has an appointment at any of our clinics. Everyone else, including siblings of any age, may not visit.
- Babies who are breastfeeding are an exception.
Please speak with a charge nurse or manager if requesting an exception to address a special situation.
Sending love when you can't visit
If you're unable to visit, here are other ways to show love and concern for a kiddo in our hospitals:
- Call your loved one using the hospital main line: 720-777-1234.
- Use one of our free iPads to keep in touch using Skype or Facetime.
- Send a free cheer card to the patient's room (available on the Anschutz Medical Campus only).
- Send an email or greeting card.
- Send balloons (mylar only) or other gifts from our gift shops.
- Si un familiar o visitante está enfermo, pedimos que no visiten a su ser querido en el hospital.
- Cada paciente o familia puede identificar un máximo de 2 visitantes, incluidos los padres, tutores legales y parejas o esposos(as) del paciente. Todos los visitantes deben ser mayores de 18 años.
- Lávese las manos al entrar y salir.
Inpatient areas at Children's Colorado
Below are visitor procedures for inpatient areas at our locations on Anschutz Medical Campus in Aurora, North Campus in Broomfield, South Campus in Highlands Ranch, Parker Adventist Hospital and our hospital in Colorado Springs:
- Visitor hours are from 10 a.m. to 8 p.m. daily.
Outpatient areas at Children's Colorado
Below are visitor procedures for our Outpatient Pavilion on Anschutz Medical Campus in Aurora, Child Health Pavilion in Aurora, regional clinics, therapy areas, surgery centers and radiology:
- Please do not bring extra family or friends to these visits (especially under 13 years old).
- All visitors should perform hand hygiene upon arrival.
- If you or your child has been exposed to anyone with chicken pox, measles or tuberculosis, please tell the staff member at check in.
- If you or your child has respiratory/flu-like symptoms (e.g., fever, cold, cough, runny nose or sore throat), you will be asked to wear a mask.
Emergency and urgent care locations
- All visitors should perform hand hygiene upon arrival.
- If you or your child have respiratory/flu-like symptoms (e.g., fever, cold, cough, runny nose or sore throat), you will be asked to wear a mask.
See a list of all of our locations.
Patient visitor reminders
- Visitors to all inpatient areas will get a brief health screening and will be given a visitor's badge and apple sticker at the proper check-in area (near the main elevators or outside the units at the welcome desk).
- The information desk staff and volunteers are here to help guide you to where you need to go.
- Anyone who needs to visit before or after visiting hours will need to stop at the main lobby information desk to get a visitor badge, health screen and apple sticker. If no one is at the information desk, visitors will be screened and checked in on the units.
- Visitors should tell the check-in staff if they have a runny nose, cough, sore throat, fever or rash.
- Please do not bring extra children or friends to your child's outpatient visit.
- Do not leave children alone in public areas of the hospital.
HIPAA and protecting patient privacy
Each time you or your family visit Children's Colorado, we create a record of the care and services you receive. We need this record to provide you with quality care and to comply with certain legal requirements.
Children's Colorado is committed to ensuring that your medical information is private and secure. We protect medical information as required by state laws and the federal rules of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Notice of privacy practices
Children's Colorado Notice of Privacy Practices applies to all of the records of your care generated by any of Children's Colorado's facilities. This notice, which also applies to University of Colorado School of Medicine physicians, provides information about the ways we may use and share your health information. We also describe your rights and certain obligations we have regarding the use and sharing of health information.