Children's Hospital Colorado

After-Hours Virtual Urgent Care, Colorado Springs

About our virtual urgent care services in Colorado Springs

Our pediatricians with urgent care expertise want to be where you need them when you need them. That’s why we offer after-hours virtual urgent care for babies, children and teens in Colorado Springs.

Virtual urgent care could be a great option for your family. However, if you have a concern about your child’s health, we encourage you to always start by calling your primary care provider if they are available. If you don’t have a primary care provider, we also offer a free 24/7 ParentSmart nurse line (720-777-0123) where one of our pediatric nurses can help you determine the best next step for care for your child.

If you believe your child needs immediate attention and you have concerns for a life-threatening emergency, call 911.

Why choose us for virtual urgent care in Colorado Springs

At Children's Hospital Colorado, our physicians have received specialized pediatric training and are board certified in Pediatrics. This enables them to diagnose children's conditions faster and treat them more quickly and effectively than a typical urgent care team.

Through our virtual urgent care services, you can meet with one of our pediatricians from the comfort and privacy of your home. Following the appointment, we’ll inform your child's primary care doctor about your child’s visit, so their medical record will be up-to-date and accurate.

Our team is available to schedule after-hours virtual urgent care appointments during the following days and times:

  • Monday through Friday: 4:30 p.m. to 11:30 p.m. MST
  • Saturday, Sunday and holidays: 9:30 a.m. to 7:30 p.m. MST

Who we treat

Our virtual urgent care services are intended for children in Colorado Springs. Virtual urgent care can be a great option in many situations, but in some cases, it’s best to seek in-person care.

Below are some examples of conditions that may be appropriate for virtual urgent care.

  • Coronavirus concern
  • Cold or cough
  • Mild breathing difficulties
  • Flu-like illness
  • Sinus infection
  • Newborn concerns, fussy baby, breastfeeding (not jaundice)
  • Mild allergic reaction, seasonal allergies, hives
  • Fever (unless child is younger than 3 months or fever has lasted longer than 5 days)
  • Cuts, scrapes, sprains, strains, falls (unless injuries need X-rays or stitches)
  • Animal bite
  • Minor head injuries, including mild concussion
  • Pink eye
  • Rash
  • Lice, scabies
  • Vomiting, diarrhea
  • Abdominal pain

Below are some examples of symptoms and conditions that we cannot treat through virtual care. Please visit in-person care for these concerns.

  • Earache or concern for ear infection
  • Fever in children younger than 3 months
  • Fever for 5 or more days
  • Concern for strep throat
  • Concern for appendicitis (constant right lower abdominal tenderness)
  • Urination pain or concern for urinary tract infection
  • Dehydration with no urine output for more than 8 hours
  • Drug, alcohol or medication ingestion or intoxication
  • Pregnancy-related concerns
  • Mental health, psychiatric services, suicidal ideation
  • Cuts that likely need stitches or repair

Not sure if virtual urgent care is right for you?

If you’re still unsure whether virtual urgent care is right for your child and you don’t have a primary care provider, please call our free ParentSmart Healthline (720-777-0123) to speak with an experienced pediatric nurse 24/7. Our nurses can help you determine the next best step for care for your child.

Frequently asked questions

Do you take insurance for virtual urgent care appointments?
We offer the option to bill your insurance or pay a flat fee of $49. All insurance plans work differently, so we recommend reaching out to your insurance company ahead of time if you’d like information on whether this service is covered.

Can I use this service if my child is currently traveling outside of Colorado?
No, due to licensing rules, this service is only available for children who are physically present in the state of Colorado.

How do I access my virtual appointment?
You’ll need a reliable internet connection and a computer, smartphone or tablet. Cellular data charges may apply, so we recommend using a Wi-Fi connection or an unlimited cellular data plan if you have one.

For more details on how to how to prepare for and access your appointment, visit what to expect at your Telehealth visit.

What happens if my child’s health concern can’t be resolved during this virtual appointment?
If your child’s health concern can’t be resolved through a virtual appointment, our team will help you find the next best step of care based on your child’s condition and situation.

Do you offer in-person emergency and urgent care?
We have urgent and emergency care facilities throughout Denver Metro and Southern Colorado. Find the urgent or emergency care location nearest to you.

How do I decide whether I need urgent or emergency care?
If you believe your child needs immediate attention and you have concerns for a life-threatening emergency, call 911.

If you’d like help deciding where to go, learn how to choose urgent or emergency care for your child or call our free ParentSmart Healthline at 720-777-0123 to speak with an experienced pediatric nurse 24/7.

Contact our virtual urgent care team in Colorado Springs

Please call 719-305-0086 for additional questions or to set up an appointment.

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