At Children’s Hospital Colorado, our top priority is to meet your child’s healthcare needs and provide outstanding service to you during the time your child is with us. We understand this can be a stressful time, so it is important to us that we respond to your needs in a caring and sensitive manner. To help make that happen, we depend on you to tell us both when we respond effectively and those times when, for whatever reason, we don’t.
Please take a moment to familiarize yourself with the resources detailed below. We provide them for use when identifying any issues you’d like to share with us, including me. For example, if you have any concerns while your child is at any of our locations that your healthcare team is unable to resolve, we encourage you to contact us. You can call a patient advocate at 720-777-1010 for Denver Metro locations, or 719-305-1010 for our Colorado Springs locations, or describe the issue to the patient advocate in writing. An advocate’s role is to present the patient and parent’s point of view to the appropriate Children’s Colorado staff, as well as to help obtain solutions to concerns or grievances. Through this process, the patient advocates try to help strengthen the relationship between patients, families and hospital team members in order to ensure quality care and patient satisfaction.
We honor the trust you have placed in our healthcare team. Thank you for letting us know of any concerns you may have during your time with us. The information you provide will help us address your needs and the needs of all the patients and families who want only the finest healthcare for their children.
How to file a complaint at Children’s Colorado
At Children’s Colorado, our mission is to always provide our patients and families with an exceptional care experience. One way we know how we’re doing is to hear from families like yours. Please complete this grievance form to let us know about your experience and how we can work to improve it.
Other ways to file a complaint
Regarding any concerns you may have, you can contact the Colorado Department of Public Health and Environment (CDPHE) at 303-692-2000.
When the Department receives a complaint, they have seven days to tell you and Children’s Colorado that an investigation has been initiated. You and the hospital will receive a written report from the CDPHE with the results or recommendations within 14 days.
If you feel that any concern you have raised is not being resolved by Children’s Colorado, you can also contact The Joint Commission at 1-800-994-6610.
For concerns about patient safety or care, you can also file a complaint with:
The Office of Behavioral Health
3824 Princeton Circle
Denver, CO 80236
The Colorado Department of Regulatory Agencies
1560 Broadway, Suite 110
Denver, CO 80202
303-894-7855 or 1-800-886-7675
For complaints about dialysis or kidney disease care, you can contact:
The ESRD Network #15
165 South Union Boulevard, Suite 466
Lakewood, CO 80228
303-831-8818 or 1-800-783-8818
If you have questions or concerns about your medical information being seen or used inappropriately, you may contact:
The Compliance Anonymous Hotline
Children’s Colorado’s Privacy Officer
13123 East 16th Avenue, Box 450
Aurora, CO 80045