Children’s Hospital Colorado respects the rights of every patient/ parent and is devoted to providing equal access for everyone.
This includes the right to communication in a language that you can understand. To provide safe and effective communication, our policy says that only professional and qualified medical interpreters can be used. This means that patients, their family members, and friends may not be used as the main interpreters when talking about medical care.
Medical interpreters transfer information from one language to another. They must completely understand the topics they are talking about, so they can accurately transfer information from one language to another. They must be sensitive to the cultures of the language(s) in which they interpret as well as maintain confidentiality and neutrality.
Medical Interpreter Office: Either in-house or contracted medical interpreters can be scheduled through the Children’s Hospital Colorado Medical Interpreter Office. Phone and video interpreter systems are also available at all Children’s Colorado locations.
If you need help or if you have unanswered questions, please call the Children’s Colorado Medical Interpreter Office:
You may also ask to speak with the charge nurse or house supervisor.
- Sign language: Children’s Hospital Colorado provides sign language interpretation either by an in-person RID-certified interpreter or by video remote interpretation (VRI) services for our patients and parents/legally authorized representatives who are deaf or hard of hearing.
- If the patient/parents/legally authorized representative needs either a sign language interpreter or a spoken language interpreter, please tell the registration desk when you check in or when you are scheduling your appointment, so that the patient’s record will show this, and an interpreter can be scheduled ahead of time to be at the appointment.
- All of these services are provided free of charge on behalf of Children’s Hospital Colorado.