Children's Hospital Colorado

Request Medical Records from Children’s Hospital Colorado

Authorized parents and legal guardians have the right to review or request a copy of their child’s medical records.

How to request a copy of medical records

Parents and legal guardians can get a copy of a child’s medical record through MyChart or by filling out a request form. We do not accept requests by telephone.

MyChart

You can request medical records through MyChart. These requests will take three business days from date of receipt to process. If you have questions about MyChart, call 720-777-6939.

Medical records request form

You can also get a copy of your child’s medical record by filling out a request form. Processing medical record requests will take up to 10 business days from date of receipt.

Print, complete and sign the form below. Return the form to us by mail or fax. The address and fax number are located at the bottom of the authorization form. You may also email the form to roi@childrenscolorado.org or leave it with the Release of Information Department during business hours.

We will release and deliver medical records to you in the method you select on the authorization form. We can release and deliver records to you through mail, email or fax.

You can also choose to pick up medical records at our Health Information Management Department, which is located on the 1st floor of the hospital in Patient Financial Services at the Anschutz campus. At Children’s Hospital Colorado, Colorado Springs, you can pick up medical records on the 2nd floor behind the Radiology Department check-in area. Please bring a photo ID if you choose to pick up the medical records in person.

Note: The Release of Information Department cannot review, discuss or interpret medical records. Please direct these questions to your healthcare provider.

Non-patient/non-family requests for medical records

The following forms are for non-patient/non-family third party requesters. Please fill it out, sign and return by mail or fax. The address and fax number are located at the bottom of the authorization form.

Important notes about your child’s medical record request

We recommend requesting a minimum set of records. Requests for complete records (including progress notes, consent forms, flow sheets, etc.) can delay processing. It can also become very costly and usually contains much more information than is needed. For guidance on how to decide what to request, please contact the Release of Information Department.

Personal representatives will not be provided access to a minor’s records if the minor was legally able to consent for treatment, unless the minor authorizes access to this information.

We may deny access if the information is not part of the designated record set or if we determine the access could endanger or harm the patient or others.

We require patient signature if the patient is 13 years of age or older and you are requesting treatment information for reproductive health (including pregnancy and sexually transmitted disease), HIV/AIDS or drug/alcohol.

We require patient signature if the patient is 15 years of age or older and you are requesting behavioral health or psychiatric care information.

Charges for medical records

Colorado State Law authorizes Children’s Colorado to charge for copying medical records. Charges, if any, are due at the time records are received. The Release of Information Department accepts check and credit card payments only. You can also make an online payment if you have a medical record invoice.

Related information

Hospital bill questions should be directed to Patient Financial Services, which you can reach at 720-777-6422 or pfs@childrenscolorado.org.

Helpful links:

Contact us

Contact us if you would like to verify that we have received your medical records request, to get the status of your request, or for any other questions.

Release of Information Department, Anschutz Medical Campus
Business hours: Monday – Friday, 8 a.m. to 4:30 p.m.
Phone: 720-777-4259
Fax: 720-777-7251
We are located on the 1st floor of the hospital in Patient Financial Services.

Release of Information Department, Colorado Springs
Business hours: Monday – Friday, 8 a.m. to 4:30 p.m.
Phone: 719-305-9562
Fax: 719-305-8705
We are located on the 2nd floor of the hospital behind the Radiology Department check-in area.