About Telehealth at Children's Hospital Colorado
Telehealth offers you and your child access to the same great care you get at an in-person visit to Children’s Colorado, but from the comfort and convenience of your own home. In some cases, even detailed examinations and tests can be conducted virtually at a site closer to home, like a clinic or hospital, which can be a real benefit to families who live far from Children’s Colorado locations.
Our HIPAA-compliant, encrypted video technology protects your privacy and is easy to use. Plus, we offer telehealth care across every one of our specialties and clinics – meaning no matter what illness or injury your child has, telehealth might be an option for your child’s care.
At Children’s Colorado, we believe every child and their family should have access to our world-class care. Our Telehealth Department makes it possible.
How telehealth works
Telehealth, sometimes called telemedicine or a virtual doctor visit, is a video-based appointment with a member of your child’s care team using medical-grade, HIPAA-compliant tools. Telehealth provides best-practice medical care for patient visits or education at a time and place most convenient for the family.
Telehealth appointments can take place in your home or with help from a local provider, such as your local pediatrician, partner health clinic or hospital. Medical staff who work for the partner clinic or hospital near your home will help us during the video visit. We make sure that they have the training they need to use our technology effectively.
To get started, we’ll help you download our telehealth software to your computer, laptop, tablet or smartphone. The best way to access the system is through MyChart, our patient portal, so we can help you set that up too. We’ll provide hands-on training in the form of a “tech check” to make sure you are set up prior to your appointment, and then you’ll be ready to get started. Questions? Take a look at our telehealth FAQ.
What to do before the different types of telehealth appointments
The checklists below can help you prepare for your telehealth appointment, whether it's at home or from your local pediatrician's office, partner health clinic or hospital:
Call your insurance company
Check in with your insurance company on whether and how your telehealth appointment will be covered. To do that, simply call your plan’s member services department. You can find the phone number on the back of your child’s insurance card. Read more about insurance coverage and helpful questions to ask your insurance provider.
Set up your device
You’ll receive detailed instructions from your scheduling team, which will guide you through the steps and technical requirements for accessing your telehealth appointment. You’ll get these through MyChart if you have an account. If you don’t already have a MyChart account, please ask for one at the time you schedule the appointment. Watch our Preparing for Your Telehealth Visit video in English or Spanish.
Install the software
You can download it on your computer, tablet or smartphone. Note: A home Wi-Fi or unlimited cellular data plan is suggested, because the system uses quite a bit of cellular data. If you do not have these plans, please mention it to your scheduling team or the Telehealth Department.
Schedule a tech check
Get an appointment by sending us an email.
Sign the telehealth consent form
And fax it to your clinic. You can download a Telehealth Consent Form in English or Spanish.
Set up your space
Ensure that you have a quiet space with a door that can be closed so you have privacy and are free from distractions, such as pets, siblings, etc.
Call your insurance company
Check in with your insurance company on whether and how your partner site telehealth appointment will be covered. To do that, simply call your plan’s member services department. You can find the phone number on the back of your child’s insurance card. Read more about insurance coverage and helpful questions to ask your insurance provider.
Know where to go
Contact the scheduling line of your clinic to get an address and directions for the partner provider, clinic or hospital you’ll be visiting for your telehealth appointment.
Sign and return the telehealth consent form
Send it to the partner site. If you do not complete this step ahead of time, the partner site will likely provide a consent for you to review and sign. Download a Telehealth Consent Form in English or Spanish.
For more information on how to prepare for your child's telehealth visit, download our tip sheet:
Contact the Telehealth Department
Interested in a telehealth appointment? Talk with your provider or clinic scheduler. We’re able to conduct telehealth visits, where appropriate, in every clinic and specialty we offer.
For technical questions or problems with telehealth, contact the Telehealth Department. For patients and families using telehealth in their home, call 720-777-6939. For info on your visit, contact your clinic, department or scheduling line.
Partner organizations, call 720-777-0104 or send us an email.
To give us feedback on your telehealth appointment experience, please complete our Patient Feedback Form survey.
Children's Colorado in the news
mayo 12, 2020
Thousands of patients across southern Colorado were able to access the care they needed through telehealth during Colorado’s Stay-At-Home order. Greg Raymond, COO of Children’s Colorado’s Southern Region, explains how telehealth is changing the pediatric care landscape.
FOX21 Colorado Springs
mayo 12, 2020
Dr. Wendy Pierce treats many patients with physical mobility challenges. During the coronavirus pandemic, telehealth allowed her to gain a better understanding of her patients’ unique movements around their homes.
KOAA News5 Colorado Springs
mayo 11, 2020
Since a car accident two years ago, Marissa Ferris has been a regular patient in our neurology and rehabilitation departments. When Colorado’s Stay-at-Home order required the reduction of in-person doctor appointments, Marissa was still able to meet with our team and receive the care she needed – without delay – over telehealth.
mayo 4, 2020
Dr. Christina Olson, Navy reserve military physician, was deployed to New York City to help her peers manage the COVID-19 pandemic. Dr. Olson is also the medical director of telehealth at Children’s Colorado. Before she was deployed, her team onboarded hundreds of providers to the telehealth network to ensure children across Colorado could still get the care they needed virtually while staying at home.