When you see a doctor or specialist at Children's Colorado, you'll receive two bills: one from us and one from your provider or providers. This is because our doctors don't work directly for the hospital. Instead, they have privileges to practice at our hospital.
Your Children's Colorado bill covers services we provide directly, such as facilities, nursing services and labs. You'll also receive a bill for the doctor's services. Most of our doctors bill through University of Colorado Medicine (CU Medicine).
Our billing statements feature a reader-friendly format to help you make sense of your bill. The first page is an overview of your bill, including your amount due and payment due date. Subsequent pages provide a detailed breakdown of your outstanding account(s). See a sample bill (.pdf).
For any questions regarding your bill, please call or e-mail our Patient Financial Services department at 720-777-6422 or email@example.com. We are available from 8 a.m. – 4:30 p.m. on Monday, Tuesday, Thursday and Friday, and from 9 a.m. – 4:30 p.m. on Wednesday.
We're here to help
We're committed to making your payment experience convenient and reliable. If you have questions regarding your hospital account, please call us at 720-777-6422. Office hours on Monday, Tuesday, Thursday and Friday are from 8 a.m. – 4:30 p.m., and on Wednesday from 9 a.m. – 4:30 p.m.
For CU Medicine billing questions and payments, please call 303-493-7700. Their office hours are Monday through Friday from 8 a.m. – 5 p.m.
Our refund policy
If you made a payment and are due a refund, we will either issue a refund to the original credit or debit card that was used to make the initial payment, or we will mail a refund check.
All credit and debit card refund requests must be made by contacting Children's Colorado Customer Service department at 720-777-6422. Please allow 10 to 14 days for all refunds to process.