Pay Your Children’s Hospital Colorado Bill Online
Thank you for choosing Children’s Colorado. It’s now easier than ever for you to access and pay your bill.
There are several ways to pay your bill
MyChart, our secure online patient portal, now includes the ability to access and pay your bill, view your account details, set up your own payment plan, enroll in paperless billing and more. We accept Visa, MasterCard, Discover and American Express.
Not interested in signing up for MyChart? You can still pay online with MyChart Guest Pay. Refer to your statement for your Guest Pay information.
If you do not have a MyChart account, refer to your billing statement for your personal activation code, or contact Patient Financial Services at 720-777-6422 to have a code generated for you. Sign up on MyChart and complete the information to create your account. Once logged in, look for the Billing icon at the top of the page.
It’s now easier than ever to access and pay your bill online. MyChart, our secure online patient portal, now includes the ability to access and pay your bill, view your account details, set up your own payment plan, enroll in paperless billing and more.
If you currently have a MyChart account, log in with your existing username and password. Look for the Billing icon at the top of the page.
If you have made payment arrangements through our former US Bank payment portal, you can still manage or cancel your current payment arrangements. You can set up new payment arrangements through MyChart, which includes the ability to auto-pay, enroll in paperless billing, view your statements and more. If you were enrolled with paperless billing through US Bank, you will need to re-enroll in paperless billing through MyChart.
Please note that we use a separate billing system for our Dental Clinic.
About your bill
We recently made some changes to make the billing process simpler for families. Here’s what you can expect:
Our new statements feature a reader-friendly format to help you make sense of your bill. The first page is an overview of your bill, including your amount due and payment due date. Subsequent pages provide a detailed breakdown of your outstanding account(s). See a sample bill (.pdf).
For any questions regarding your bill, please call or e-mail our Patient Financial Services department at 720-777-6422 or email@example.com. We are available from 8 a.m. – 4:30 p.m. on Monday, Tuesday, Thursday and Friday, and from 9 a.m. – 4:30 p.m. on Wednesday.
We’re here to help
We’re committed to making your payment experience convenient and reliable. If you have questions regarding your hospital account, please call us at 720-777-6422. Office hours on Monday, Tuesday, Thursday and Friday are from 8 a.m. – 4:30 p.m., and on Wednesday from 9 a.m. – 4:30 p.m.
For University of Colorado Medicine (CU Medicine) billing questions and payments, please call 303-493-7700. Their office hours are Monday through Friday from 8 a.m. – 5 p.m.
Our refund policy
If you made a payment and are due a refund, we will either issue a refund to the original credit or debit card that was used to make the initial payment, or we will mail a refund check.
All credit and debit card refund requests must be made by contacting Children’s Colorado Customer Service department at 720-777-6422. Please allow 10 to 14 days for all refunds to process.
Understanding your bill and accessing medical records
Our Patient Financial Services team is here to help you understand your bill, the billing process and Financial Assistance Programs available to you.
Our Health Information Management team is also available to answer questions about obtaining a copy of your child’s medical records and any policies and procedures.