Children's Hospital Colorado

Frequently Asked Questions About Insurance, Billing and Payment

During your visit with Children's Hospital Colorado, we do our best to welcome you and ensure the best care for your child. We also want to try to make the billing and insurance process as seamless as possible.

How billing works

When you get care from us, we'll bill your insurance first. Any amount your insurance does not cover then becomes your bill.

How much your insurance covers depends on your plan, but most private insurance plans work in similar ways. Contact your insurance company for info about your specific network and plan.

In general, though, most private insurance covers certain services, like doctor's appointments and prescriptions, by copay, which means you always pay a fixed amount.

After your visit, please contact us with any questions regarding insurance, billing or payments. You can reach Patient Financial Services at 720-777-6422 if your question cannot be answered from the information below.

What to expect

Watch the videos below to learn more about what to expect from billing and insurance when you visit Children's Colorado for a scheduled appointment or a trip to urgent care or the emergency department.

Scheduled appointments

In this video, we explain what to learn about your insurance plan before you visit and how we work with you and your insurance provider. We also share what to expect when you receive and pay your bill after your appointment.

Español (YouTube)

Emergency and urgent care visits

This video explains what to expect during and after your visit, how costs are calculated, options for financial counseling, and the process for billing and payment.

Español (YouTube)

Your rights and protections against surprise medical bills

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing. “Balance billing” is sometimes called “surprise billing.”

To learn more about balance billing and get information about your rights and protections against balance billing, view this PDF document:

Your Rights and Protections Against Surprise Medical Bills – English (.pdf)

Your Rights and Protections Against Surprise Medical Bills – Español (.pdf)

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