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COVID-19 Updates
We’re here to deliver safe, thoughtful, high-quality care for kids who need it. Browse our COVID-19 resources for families, including options for testing and vaccination.
Learn about visitation policies and the ways we’re keeping patients safe, including face covering requirements.
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Caring pediatric nurses are available 24/7 to help answer your health questions.
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Children’s Hospital Colorado
Anschutz Medical Campus
13123 East 16th Avenue
Aurora, CO 80045
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See a listing of all our Children’s Hospital Colorado locations including inpatient, outpatient, therapy, surgery facilities and more.
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See all locationsEmergency and urgent care locations
In life-threatening emergencies, find the emergency room location nearest you. For non-life-threatening medical needs when your pediatrician is unavailable, visit one of our urgent care locations.
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Hospital Policies and Procedures
We know that information about you, your health and your family is personal and sensitive in nature. At Children's Hospital Colorado, we’re committed to protecting the privacy of this information, as well as protecting the rights of our patients and their families. Below, we've outlined the hospital policies and procedures all Children's Colorado locations follow to help us provide the best care possible.
Visitation procedures for caregivers
We understand that caregivers play a vital role in the medical care process. That's why we welcome and encourage their visits.
What is a caregiver?
A caregiver is defined as a:
- Parent
- Legally authorized representative (LAR)
- Spouse/partner
- A family member or helper (paid or unpaid) picked by the patient’s parent, LAR, spouse or partner, or adult patient, who is 18 years or older
All caregivers visiting any inpatient area, emergency department, urgent care, or outpatient clinic will need to provide identification at the appropriate check-in desk. Our team members will issue a visitor's badge and provide navigation information. Caregivers will also need to pass a COVID-19 screening test.
Sibling visits
Please note that siblings under the age of 18 may not visit. If your child has special medical circumstances such as end-of-life care, we encourage you to speak with your child’s nurse about an exception for sibling visits.
Faith community, clergy or religious leader visits
We encourage faith leaders to connect with patients and families in the hospital via phone or video call. To learn about our visitor policy and determine if an in-person visit is appropriate, please contact our Spiritual Care team in advance. We look forward to connecting with you.
- To request a visit at Anschutz Medical Campus or other Denver Metro Area locations, please call 720-777-6325 or email SpiritualCare@childrenscolorado.org.
- To request a visit in Colorado Springs or Southern Colorado, please call 719-305-6325.
COVID-19 (coronavirus) visitation update
In order to keep you and your family safe, and to reduce the spread of COVID-19 throughout the state of Colorado, we've temporarily introduced new visitation restrictions. Please note that this process is fluid and being evaluated daily. We appreciate your help and understanding in keeping your child and other children protected.
Face coverings are required for everyone at all locations
All visitors, including caregivers, must wear a face covering. Due to the vulnerability of our patient population, we continue to require face coverings for everyone age 2 and older at all Children’s Colorado locations, regardless of local county ordinances. We encourage you to bring a face covering from home. We have a limited supply of homemade face coverings for visitors who do not have one.
You'll also see our doctors and nurses wearing different types of masks and protection equipment. For example, some of the masks fit over the head and almost look like an astronaut helmet. This important protective equipment helps keep everyone in our hospital safe.
See our coronavirus resources for families and read how we're keeping you safe.
COVID-19 testing
We test patients for COVID-19 prior to any surgical procedure and/or inpatient hospital admission using our in-hospital laboratory. This helps ensure that we identify and prevent the spread of COVID-19 while providing the safest care for children and protecting our healthcare workers.
A COVID-19 test is not required for a patient visit to the emergency department, nor is it required to receive necessary emergent care (including emergency surgery). Emergent surgery is a surgery requiring a life- or limb-saving procedure or a surgery that would have negative effects on a patient if postponed.
What if a caregiver tests positive for the coronavirus?
We understand that being diagnosed with COVID-19 is stressful. You may be feeling anxiety about your own health, as well as concerns about how you can stay connected with your child while they are hospitalized. Our goal is to get you back to your child’s bedside as soon as it is safe for you and your child. Once your symptoms are gone, you may visit your child.
Here are the returning visitor criteria for you to come back:
- It has been at least 10 days after symptoms started, and you have not had a fever for 24 hours without the use of fever-reducing medicines like Tylenol (acetaminophen) or Advil/Motrin (ibuprofen)
- Your other symptoms are getting better
Each inpatient family can identify a total of 4 caregivers who can visit the patient. Only 2 adult caregivers at a time are allowed at bedside in the patient’s room. If additional caregivers are on site, they can remain in the hospital during visiting hours (10 a.m. to 8 p.m.) but must wear a face covering, abide by all Children’s Colorado rules and remain in public spaces, such as the cafeteria.
Exceptions to allow for more than 4 caregivers to be on the inpatient visitation list will not be granted except in rare circumstances such as end-of-life care.
Only 2 approved caregivers will be allowed to accompany the patient in the Emergency Department.
Only 2 adult caregivers are allowed in an appointment room at a time.
During visiting hours (10 a.m. to 8 p.m.), if more than 2 of the 4 approved caregivers are on site at one time, the additional caregivers can wait inside the hospital in public areas but must wear a face covering and abide by all Children’s Colorado rules.
Any patient, parent/legally authorized representative, or support person with disabilities (defined as a physical or mental impairment that substantially limits one or more major life activities, a person who has a history or record of such an impairment, or a person who is perceived by others as having such an impairment) who requires help with the provision of medical or behavioral health care, activities of daily living, speaking for the patient or keeping the patient safe, may have a designated assistance person.
- Our team members will screen everyone for illness at our entrances.
- Please do not visit if you have a fever (temperature greater than 38.0 C or 100.40 F), cough, shortness of breath, sore throat, runny nose, fatigue, headache, nausea, vomiting, diarrhea, or a loss of sense of smell/taste.
- Please tell our team members if in the last 10 days you or anyone with you has had COVID-19 confirmed or suspected or been in close contact with a person who is confirmed or suspected of having COVID-19.
- We will check each patient’s caregiver list and provide an ID sticker. Please make sure you and your visitors are carrying your personal IDs when visiting our campus.
- The information desk staff are here to help guide you to where you need to go.
- Do not leave children alone outside or in public areas of the hospital.
If you're unable to visit due to our visitation rules, here are other ways to show love and concern for a kiddo in our hospitals:
- Call your loved one using the hospital main line: 720-777-1234.
- Use one of our free iPads to keep in touch using Skype, Facetime or Google Duo.
- Send a free cheer card to the patient's room (available on the Anschutz Medical Campus only).
- Send an email or greeting card.
- Send balloons (mylar only) or other gifts from our gift shops.
Each time you or your family visit Children's Colorado, we create a record of the care and services you receive. We need this record to provide you with quality care and to comply with certain legal requirements.
Children's Colorado is committed to ensuring that your medical information is private and secure. We protect medical information as required by state laws and the federal rules of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Notice of privacy practices
Children's Colorado Notice of Privacy Practices applies to all of the records of your care generated by any of Children's Colorado's facilities. This notice, which also applies to University of Colorado School of Medicine physicians, provides information about the ways we may use and share your health information. We also describe your rights and certain obligations we have regarding the use and sharing of health information.