Children's Hospital Colorado


New visiting hours

As of January 27, our visiting hours are 10 a.m. to 8 p.m. In order to keep you and your family safe, and to reduce the spread of COVID-19 throughout the state of Colorado, we've temporarily introduced new visitation restrictions. Please note that this process is fluid and being evaluated daily.

Hospital Policies and Procedures

We understand that information about you, your health and your family is personal and sensitive in nature. Children's Hospital Colorado is committed to protecting the privacy of this information, as well as protecting the rights of our patients and their families. Below, we've outlined the hospital policies and procedures all Children's Colorado locations follow to help us provide the best care possible.

Visitation procedures

Here, we understand parents, legal guardians and a patient's spouse play a vital role in the medical care process. That's why we welcome their visits. For all other guests, our visitation procedures include some limitations to prevent the spread of infection and allow adequate time for patients to heal.

Visitors to any inpatient area, emergency or urgent care center, and all outpatient clinics, including parents, legal guardians and a patient's spouse, will need to provide identification at the appropriate check-in desk. Our team members will issue a visitor's badge (for inpatient and emergency areas only) and provide navigation information.

There are lots of fun things for kids to see and do at each of our locations. They are magical places. But for safety reasons, children shouldn't be left unattended in public areas.

COVID-19 (coronavirus) visitation update

In order to keep you and your family safe, and to reduce the spread of COVID-19 throughout the state of Colorado, we've temporarily introduced new visitation restrictions. Please note that this process is fluid and being evaluated daily. We appreciate your help and understanding in keeping your child and other children protected.

For inpatient hospital visits

  • Each patient/family can identify a total of 2 individuals who can visit the patient. The 2 individuals must be the patient’s parents, legal guardians and/or partner/spouse.
  • For an emergency department visit, we ask that parents try not to bring other family members. Limiting visitors is an important way we can limit the spread of illness and keep everyone safe.

In the coming days and weeks, families who must seek medical attention may see our doctors and nurses wearing different types of masks and protection equipment. For example, some of the masks fit over the head and almost look like an astronaut helmet. Our staff can provide the same level of care to children while wearing this important protective equipment, which helps keep kids and our staff safe.

For outpatient and clinic visits

  • A maximum of two primary caregivers can accompany a patient who has an appointment at any of our clinics. Everyone else, including siblings of any age, may not visit.

Exceptions

  • Babies who are breastfeeding are an exception.

Please speak with a charge nurse or manager if requesting an exception to address a special situation.

Sending love when you can't visit

If you're unable to visit, here are other ways to show love and concern for a kiddo in our hospitals:

  • Call your loved one using the hospital main line: 720-777-1234.
  • Use one of our free iPads to keep in touch using Skype or Facetime.
  • Send a free cheer card to the patient's room (available on the Anschutz Medical Campus only).
  • Send an email or greeting card.
  • Send balloons (mylar only) or other gifts from our gift shops.

  • Si un familiar o visitante está enfermo, pedimos que no visiten a su ser querido en el hospital.
  • Cada paciente o familia puede identificar un máximo de 2 visitantes, incluidos los padres, tutores legales y parejas o esposos(as) del paciente. Todos los visitantes deben ser mayores de 18 años.
  • Lávese las manos al entrar y salir.

Inpatient areas at Children's Colorado

Below are visitor procedures for inpatient areas at our locations on Anschutz Medical Campus in Aurora, North Campus in Broomfield, South Campus in Highlands Ranch, Parker Adventist Hospital and our hospital in Colorado Springs:

  • Visitor hours are from 10 a.m. to 8 p.m. daily.

Outpatient areas at Children's Colorado

Below are visitor procedures for our Outpatient Pavilion on Anschutz Medical Campus in Aurora, Child Health Pavilion in Aurora, regional clinics, therapy areas, surgery centers and radiology:

  • Please do not bring extra family or friends to these visits (especially under 13 years old).
  • All visitors should perform hand hygiene upon arrival.
  • If you or your child has been exposed to anyone with chicken pox, measles or tuberculosis, please tell the staff member at check in.
  • If you or your child has respiratory/flu-like symptoms (e.g., fever, cold, cough, runny nose or sore throat), you will be asked to wear a mask.

Emergency and urgent care locations

  • All visitors should perform hand hygiene upon arrival.
  • If you or your child have respiratory/flu-like symptoms (e.g., fever, cold, cough, runny nose or sore throat), you will be asked to wear a mask.

See a list of all of our locations.

Patient visitor reminders

  • Visitors to all inpatient areas will get a brief health screening and will be given a visitor's badge and apple sticker at the proper check-in area (near the main elevators or outside the units at the welcome desk).
  • The information desk staff and volunteers are here to help guide you to where you need to go.
  • Anyone who needs to visit before or after visiting hours will need to stop at the main lobby information desk to get a visitor badge, health screen and apple sticker. If no one is at the information desk, visitors will be screened and checked in on the units.
  • Visitors should tell the check-in staff if they have a runny nose, cough, sore throat, fever or rash.
  • Please do not bring extra children or friends to your child's outpatient visit.
  • Do not leave children alone in public areas of the hospital.

HIPAA and protecting patient privacy

Each time you or your family visit Children's Colorado, we create a record of the care and services you receive. We need this record to provide you with quality care and to comply with certain legal requirements.

Children's Colorado is committed to ensuring that your medical information is private and secure. We protect medical information as required by state laws and the federal rules of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Notice of privacy practices

Children's Colorado Notice of Privacy Practices applies to all of the records of your care generated by any of Children's Colorado's facilities. This notice, which also applies to University of Colorado School of Medicine physicians, provides information about the ways we may use and share your health information. We also describe your rights and certain obligations we have regarding the use and sharing of health information.

Parent and patient rights and responsibilities

At Children’s Colorado, you and your child are our main concern, and we are here to make your stay here is as comfortable as possible. We are grateful for the trust you place in us and we aim to provide outstanding service to you and your child while you are here.

To help you better understand what to expect from Children’s Colorado experts and facilities, we’ve created an overview of your rights and responsibilities at Children’s Colorado.

If you are concerned about the quality of care you or a loved one have received at Children’s Colorado, our patient advocates can walk you through the grievance process. Learn more about our grievance procedure.

You and/or your child have a right to:

  • A copy of the Patients’ and Parents’ Rights and Responsibilities. If you do not understand your rights, they will be explained to you in a language you understand.
  • Understand your/your child’s care and treatment plan.
  • Know the members of the healthcare team who are caring for and treating you/your child.
  • Have a person and/or doctor of your choice be told about your/your child’s hospitalization.
  • Get information about your/your child’s medical condition in words or a language you understand. This information includes diagnosis, tests, procedures and treatment options, as well as possible risks and benefits.
  • Be a part of the decisions made about your/your child's treatment. This includes asking for help from someone in the Ethics Department, as well as naming a family spokesperson to work with the staff if ethical issues arise in your/your child’s care.
  • Give informed consent for all treatment and procedures. This includes changing your mind about having a procedure done, refusing to sign a consent form if you do not understand and/or agree to everything, refusing treatment (if the law allows) and being told all the pros and cons of refusing treatment. However, if, after reading the document, you do not want to sign the consent form or do not agree with everything, you may need to seek care from another provider where you are more comfortable.
  • Be told what you need to know and do when you or your child goes home.
  • Have Children’s Colorado staff listen to what you say and answer your questions. Know that you can express your feelings or fears and get caring responses.
  • Feel free to complain and get feedback without worrying that it will affect your/your child’s care.
  • See an in-network healthcare provider at an in-network facility. If an in-network provider is not available, you may receive medical services from an out-of-network provider. For questions, please call your health insurance plan at the number on your health insurance ID card or the Colorado Division of Insurance.

You and/or your child have a right to:

  • Get all medical care and treatment that is available and medically necessary regardless of your/your child’s race, color, national origin, ancestry, sex, creed, religion, cultural, economic, educational background, marital status, genetic information, gender identity or expression, sexual orientation, disability (mental and physical), or other protected classification to the extent required by applicable laws.
  • Choose someone to make decisions if you/your child cannot make decisions.
  • Sign an advance directive (living will) if allowed by law. Expect your/your child’s healthcare team to follow this directive, when it’s legal for them to do so.
  • Decide not to take part in the training of healthcare workers, research or in experimental programs.
  • Get an estimated cost for services when you ask for it before we provide non-emergency care.
  • Get information about Children’s Colorado’s financial assistance, charity care, and payment policies as provided by Colorado Revised Statute § 25-3-112.
  • An explanation of your bill and the services provided to you / your child.

You and/or your child have a right to:

  • Get care and treatment that is right for you and your family’s emotional, educational, spiritual, and developmental needs. This means giving as much personal privacy as we can.
  • Not be isolated or restrained in any way, as a means of control, punishment, convenience or revenge by the staff.
  • Get comfort and respectful care if you are/your child is dying. This includes managing pain, respecting cultural and spiritual concerns and giving compassionate care during your time of grief.
  • Get care and treatment in a safe setting, free from bullying and abuse.
  • Be told about pain and ways to relieve the pain.
  • Have family around to comfort and help take care of you/your child whenever they can (limits may be in place during the winter when colds and flu are going around).
  • Have friends visit during visiting hours, when possible.
  • Be told if there is any reason why you/your child cannot have visitors.
  • Decide who can visit you/your child in the hospital. Not have visitors limited or denied because of their race, national origin, religion, sex, gender identity or expression, sexual orientation, or disability.
  • Decide who will care for you/your child after you leave Children’s Colorado. Children’s Colorado staff will give you information about care providers or available services.
  • Be told whether referrals are to providers in which Children’s Colorado has a financial interest.
  • Be told of the patient’s rights before giving or stopping patient care whenever possible.
  • Be given access to the medical record after discharge.
  • All requests to see and/or receive copies of medical records should be made to the Health Information Management / Release of Information Department.
  • Expect that medical information be only shared with those allowed to have it, such as your medical team (doctors, nurses, and social workers), insurance providers, or people you ask for your records be shared with.
  • For a full description of who we can share your medical records with, please refer to the Notice of Privacy Practices.
  • If you have questions or concerns about your medical information being seen or used inappropriately, please contact:

    You may also send a letter to:
    Children’s Hospital Colorado
    Attn: Privacy Officer
    13123 E. 16th Avenue, Box 450
    Aurora, CO 80045

You and/or your child have the responsibility to:

  • Tell your/your child’s doctor or Children’s Colorado staff right away if you need a language other than English so that you can understand and give informed consent for your/your child’s care and treatment.
  • Give true and complete information about you/your child’s health. Tell us about any unexpected changes in you/your child’s condition.
  • For parents/legally authorized representatives, when asked, give us proof that you have the right to consent to your child’s admission and medical/surgical treatment.
  • Give Children’s Colorado accurate information about your/ your child’s current insurance coverage and/or eligibility for state or federal programs and pay bills in a timely manner.
  • Give us a copy of your/your child’s current advance directive (living will), if there is one.
  • Ask questions if you don’t understand information or instructions.
  • Follow the treatment plan you and the caregivers agree on. Be aware of what will happen if you refuse treatment or don’t follow instructions and take responsibility for those actions.
  • Work with members of the medical team to have a pain management plan.
  • Keep your appointments and be on time. If you can’t keep your/your child’s appointment, call as soon as possible to schedule a new one.
  • Tell your/your child’s doctor, nurse, or patient representative if you have concerns or aren’t happy with the care you are/your child is receiving.
  • Act appropriately and be respectful when you try to settle disagreements.
  • Be thoughtful of other patients and Children’s Colorado staff by limiting noise levels and numbers of visitors.
  • Respect the privacy of other children and families getting care at Children’s Colorado.
  • Keep cell phones on silent/vibrate mode when around patients or the healthcare team.
  • Have no more than two family members stay overnight in patient rooms, as facilities and requirements allow. Parents of children who are hospitalized in the Inpatient Psychiatric Unit are not allowed to stay in the room with their child.
  • Pay the medical bills for which you are responsible.

You and your child have the responsibility to:

  • Learn and follow Children’s Colorado’s rules.
  • Help the staff make Children’s Colorado a safe place for everyone by telling us about safety concerns you have.
  • Not use illegal drugs, marijuana, alcohol, tobacco, e-cigarettes, and/or carry guns or other weapons.
  • Not take pictures, videos, or recordings of staff, equipment, or any non-family members.
  • Follow the rules for visitors. Parents or another adult in the family must look after children younger than 18 who come to visit you/your child. Children must also follow the rules.
  • Not allow anyone who is under the influence of any substance to visit you/your child.
  • Dress appropriately.
  • Not swear, make threats, or engage in behaviors that impact patient care.
  • Not have sexual relations or watch pornography while at Children’s Hospital Colorado.
  • Know if you break the rules, security will be called and you may be taken off the property.

It is the policy of Children’s Hospital Colorado to respect the rights of people 18 years old and older and those authorized by federal and state laws to make healthcare decisions:

  • Agree to or turn down medical or surgical treatment, including not having or stopping life-sustaining treatment or asking not to be resuscitated.
  • Have the option to review and re-write advance directives (living wills).
  • To present advance directives or ask for help with writing them.

The presence or lack of an advance directive (living will) has no effect on your access to care, treatment, and services.

Children’s Hospital Colorado respects the rights of every patient/ parent and is devoted to providing equal access for everyone.

This includes the right to communication in a language that you can understand. To provide safe and effective communication, our policy says that only professional and qualified medical interpreters can be used. This means that patients, their family members, and friends may not be used as the main interpreters when talking about medical care.

Medical interpreters transfer information from one language to another. They must completely understand the topics they are talking about, so they can accurately transfer information from one language to another. They must be sensitive to the cultures of the language(s) in which they interpret as well as maintain confidentiality and neutrality.

Medical Interpreter Office: Either in-house or contracted medical interpreters can be scheduled through the Children’s Hospital Colorado Medical Interpreter Office. Phone and video interpreter systems are also available at all Children’s Colorado locations.

If you need help or if you have unanswered questions, please call the Children’s Colorado Medical Interpreter Office:

You may also ask to speak with the charge nurse or house supervisor.

  • Sign language: Children’s Hospital Colorado provides sign language interpretation either by an in-person RID-certified interpreter or by video remote interpretation (VRI) services for our patients and parents/legally authorized representatives who are deaf or hard of hearing.
  • If the patient/parents/legally authorized representative needs either a sign language interpreter or a spoken language interpreter, please tell the registration desk when you check in or when you are scheduling your appointment, so that the patient’s record will show this, and an interpreter can be scheduled ahead of time to be at the appointment.
  • All of these services are provided free of charge on behalf of Children’s Hospital Colorado.
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