We understand that information about you, your health and your family is personal and sensitive in nature. Children’s Hospital Colorado is committed to protecting the privacy of this information, as well as protecting the rights of our patients and their families. Below, we’ve outlined the hospital policies and procedures all Children’s Colorado locations follow to help us provide the best care possible.
Here, we understand parents, legal guardians and a patient’s spouse play a vital role in the medical care process. That’s why we welcome their visits. For all other guests, our visitation procedures include some limitations to prevent the spread of infection and allow adequate time for patients to heal.
Visitors to any inpatient area, emergency or urgent care center, and all outpatient clinics, including parents, legal guardians and a patient’s spouse, will need to provide identification at the appropriate check-in desk. Our team members will issue a visitor’s badge (for inpatient and emergency areas only) and provide navigation information.
There are lots of fun things for kids to see and do at each of our locations. They are magical places. But for safety reasons, children shouldn’t be left unattended in public areas.
Visitor hours are daily from 9 a.m. to 9 p.m. All visitors are welcome during visitor hours if feeling well and are not experiencing any symptoms of illness. Visitors will receive a brief health screen and an apple sticker each time they enter the unit. If visitors don’t feel well or are currently experiencing any respiratory or flu-like symptoms (such as fever, cough, runny nose, sore throat, etc.) or have fever and rash they should wait to visit until all symptoms resolve and they feel better. Keeping patients safe is our top priority, ill visitors can help by staying home if sick.
- Parents, legal guardians and a patient’s spouse are welcome to visit at any time, with certain exceptions for infection control, patient safety and security.
- Other visitors are welcome during visiting hours, but the number should not exceed four visitors per patient at any one time.
- All visitors are asked to wash their hands when they enter and exit a patient’s room.
Emergency and urgent care centers, outpatient clinics, surgery centers and other outpatient care areas
Parents, legal guardians and a patient’s spouse are welcome to visit. We ask that you not bring additional guests, including siblings, other family members or friends.
- All visitors are asked to wash their hands when they arrive.
- If visitors don’t feel well or are currently experiencing any respiratory or flu-like symptoms (such as fever, cough, runny nose, sore throat, etc.) or have fever and rash, grab a mask from a masking station and let a hospital team member know.
HIPAA and protecting patient privacy
Each time you or your family visit Children’s Colorado, we create a record of the care and services you receive. We need this record to provide you with quality care and to comply with certain legal requirements.
Children’s Colorado is committed to ensuring that your medical information is private and secure. We protect medical information as required by state laws and the federal rules of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Notice of privacy practices
Children’s Colorado Notice of Privacy Practices applies to all of the records of your care generated by any of Children’s Colorado’s facilities. This notice, which also applies to University of Colorado School of Medicine physicians, provides information about the ways we may use and share your health information. We also describe your rights and certain obligations we have regarding the use and sharing of health information.
Parent and patient rights and responsibilities
At Children’s Colorado, you and your child are our main concern, and we are here to make your stay here is as comfortable as possible. We are grateful for the trust you have in us and we aim to provide outstanding service to you and your child while you are here.
To help you better understand what to expect from Children’s Colorado experts and facilities, we’ve created an overview of your rights and responsibilities at Children’s Colorado.
If you are concerned about the quality of care you or a loved one have received at Children’s Colorado, our patient advocates can walk you through the grievance process. Learn more about our grievance procedure.