Children's Hospital Colorado

What to Expect from Your Telehealth Appointment

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A telehealth appointment at Children’s Hospital Colorado offers you and your child access to the same great benefits as an in-person visit, but from the comfort and convenience of wherever you choose.

New to telehealth? Not to worry. Our telehealth technology platform is safe, secure, free to download and easy to use. We’ll help you get it set up and working on your device, and we’ll even test and troubleshoot it with you before your appointment — so you don’t waste any of your appointment time on technical difficulties.

Here’s what you can expect.

Setting up your telemedicine technology

You’ll need a reliable internet connection and a computer, smartphone or tablet. Cellular data charges may apply, so we recommend using a Wif-Fi connection or an unlimited cellular data plan if you have one.

Gathering what you’ll need for the virtual visit

Your child’s provider will likely need your help throughout the visit, especially if they need to perform a physical exam of your child. It helps to put together a list of your child’s symptoms in advance, including when they started and how severe they are.

Your provider will want to know what medications your child takes, if any, and the name, location and phone number of your pharmacy. You’ll probably have questions for your provider, too. It helps to write them down beforehand, so you don’t forget. Lastly, make sure your device is plugged in and fully charged. The app tends to use a lot of battery.

You may also need some additional tools during the appointment. If you already have them, collect as many of these items as you can:

  • Thermometer
  • Bottles for any medications your child takes
  • Flashlight
  • Scale (it helps to weigh your child in advance)
  • Pen and paper to take notes
  • Comfort items for your child (like a blanket or toy)

Preparing your child for a video visit

You might be a little nervous about what your telehealth appointment will look or feel like. Chances are, your child may be a little nervous, too. We’ll do our best to walk you both through the entire process, so you can know exactly what to expect.

Here are a few ways you can help prepare your child:

  • Explain what’s going to happen. You can say something like, “Today we’re going to visit with the doctor on our computer. They doctor won’t be able to touch you, but they can see and hear you.”
  • Give your child a job. For example, you could say, “I want you to sit next to me when we call the doctor. You can listen if you want, or you can color a picture or read a book. You’ll need to do it quietly so I can hear what the doctor is saying. I’ll let you know when the doctor needs to talk to you.”
  • Make sure your child is comfortable. It helps to dress your child in loose-fitting clothing in case the doctor needs to examine part of their body.
  • Ask your child to participate if they can. Depending on their age, encourage them to get involved and ask questions.
  • Prepare activities. For younger children, it’s helpful to gather some quiet activities ahead of time: books, blocks, something to color. That way you can reach for these activities if your child gets restless. Avoid activities that are loud or distracting, such as TV or video games.
  • Read through our Telehealth Tip Sheet for additional pointers and info on how to get set up and what to expect. It’s available in English and in Spanish.

Selecting a telehealth appointment space

Find a private, quiet and comfortable spot in your home. The room should have good lighting and enough space for you and your child to move around.

Additional things to keep in mind

Through telemedicine, you get all the benefits of an in-person visit to Children’s Colorado with none of the drive time. But it’s still a medical appointment, and it helps to think of it in the same way as an in-person visit.

Your child will need to be with you, of course, so you’ll want to schedule the visit during a time that doesn’t interfere with your child’s typical routine, such as nap or lunchtime. If your child is not with you during the appointment, we’ll need to reschedule.

You’ll also want to arrive a little early, just as you would to an in-person visit. Try to sign in a few minutes ahead of time so you can check and make sure your technology is working and ready to go.

How to make a telehealth appointment

Don’t have a telehealth appointment yet? We offer telehealth options across all our pediatric specialties and clinics at all of our locations across the state. Just ask your provider, scheduler or care team if telehealth could work for your visit.