We track patient and family experience by surveying families over the phone and through email and text messaging. This measure is based on how each patient or family answers the following question:
- "Using a scale of 0 (least likely) to 10 (most likely), how likely would you be to recommend this facility to your family and friends?"
We then report the percentage of families who rated us as a 9 or a 10 on the scale.
A third-party company conducts these surveys on our behalf and then compiles the patient experience data for our hospital and departments. Learn about how we measure overall patient experience at Children’s Colorado.