To get started, just ask your child’s doctor, scheduler or care team if telehealth could work for your child’s visit. We’re able to conduct telehealth visits, where appropriate, in every clinic and specialty we offer.
Most of our telehealth visits are scheduled so you can easily launch the visit from your MyChart account. If you don’t have a MyChart account, please let your care team know so they can set up an account or send you a video link.
What to do before your virtual visit
Watch this short video for information on how to be prepared. You can also view the video in Spanish.
For more information on how to prepare for your child's virtual visit, visit our What to Expect from Your Telehealth Appointment page or download our tip sheet:
Technical support and contact information
For patients and families
Interested in a virtual appointment? Contact your child's clinic or department. We’re able to conduct telehealth visits, when appropriate, in every clinic and specialty we offer.
Our MyChart Help Desk team members are trained to help you with our telehealth technology, even when you are not using our MyChart patient portal to start your telehealth visit. Call 720-777-6939 for assistance between 7 a.m. and 4:30p.m. Help Desk team members speak English and Spanish; for other languages, we can add an interpreter to your call.
For healthcare professionals and partner organizations
If you are a partner organization wanting more information about our Telehealth Program, email us at firstname.lastname@example.org.