Children's Hospital Colorado
Pediatric Telemedicine

Pediatric Telemedicine

Where telehealth becomes just excellent healthcare

About Telehealth at Children's Hospital Colorado

The Telehealth Department works to create technology solutions that empower patients and providers to transform healthcare. Telehealth, also known as telemedicine, is the remote delivery of healthcare, clinical information and patient/provider education using video-based technology. Children's Colorado uses the latest HIPAA-compliant, encrypted technology that is very easy to use. This technology enables our patients to get care from our medical providers closer to home.

The Telehealth Department is a leading innovator, partner and developer of healthcare models. At our core, we are focused on the idea that every child and their family should have access to the world-class care provided at Children’s Colorado. This passion fuels our mission to improve health and healthcare.

Our team helps create efficiencies and improves quality of care by:

  • Transforming the way healthcare is delivered
  • Transforming patient and provider education

How telehealth works

Telehealth is like Facetime or Skype with your doctor, but with medical-grade HIPAA-compliant tools. Telehealth provides best-practice medical care for patient visits or education at a time and place most convenient for the family.

Telehealth appointments can take place in your home or at a hosted partner site such as a local health clinic or hospital. Medical staff who work for the partner clinic or hospital near your home will help us during the video visits. We make sure that they have the training they need to use our technology effectively.

To get started, our team will issue you a Vidyo account that you’ll download to one of your devices (e.g. computer, laptop, tablet or smartphone). We’ll provide hands-on training, and then you’ll be ready to get started.

Read more about our Telehealth Program (.pdf).

We’ve provided a checklist below to help you prepare for each type of telehealth appointment:

Out-of-the-home telehealth appointment checklist

  • Check with your insurance company to find out if telehealth is a covered service. To do that, simply call your plan’s member services department and ask about telehealth. You can find the phone number on the back of your child’s insurance card. Read more about insurance coverage and helpful questions to ask your insurance provider about telehealth in the FAQ below.
  • Install the required software. You can download the VidyoDesktop on your computer. You can also search for VidyoMobile at the app store for Android or Apple. Note: A home wifi or unlimited cellular data plan is suggested. If you do not have these plans, please mention this to your scheduling team or the Telehealth Department.
  • Schedule a tech check appointment by emailing telehealth@childrenscolorado.org.
  • Sign and return the telehealth consent. Please sign the telehealth consent form and fax it to your clinic.
  • Ensure that you have a quiet space with a door that can be closed so you have privacy and are free from distractions, such as pets, siblings, etc.

Hosted partner site telehealth appointment checklist

  • Check with your insurance company to find out if telehealth is a covered service. To do that, simply call your plan’s member services department and ask about telehealth. You can find the phone number on the back of your child’s insurance card. Read more about insurance coverage and helpful questions to ask your insurance provider about telehealth in the FAQ below.
  • Get the address of the hosted partner site and directions by contacting the scheduling line of your clinic.
  • Sign and return the telehealth consent form and send to the hosted partner site. If you do not complete this step ahead of time, the partner site will likely provide a consent for you to review and sign.

Telehealth Consent Form, English (.pdf)

Telehealth Consent Form, Spanish (.pdf)

Contact the Telehealth Department

If you would like to make an appointment for your child through the telemedicine department, please contact your care provider or department.

For technical questions or problems, please contact 720-777-0104. If you have questions or would like us to be in contact with you, please email us at telehealth@childrenscolorado.org.

To give us feedback on your telehealth appointment experience, please complete our Patient Feedback Form survey.

Frequently asked questions about telehealth

Telehealth (also known as telemedicine) is the remote delivery of healthcare, clinical information and patient/provider education using technology. Some people say telehealth is like Facetime or Skype with your doctor, but with medical-grade HIPAA compliant tools. Essentially, telemedicine provides the convenience of best-practice medical care for patient visits or education at a time and place most convenient for the family.

Children's Colorado uses the latest HIPAA-compliant, encrypted technology that is very easy to use. To get started, we issue you a Vidyo account, you download it on the devices you'd like to use (e.g. computer, laptop, tablet or smartphone), we provide hands-on training, and you're ready to get started.

Anyone who is capable of using technology like Skype or Facebook is capable of using telemedicine. More than half of U.S. hospitals now use some sort of telehealth, and that rate is increasing every day.

The primary benefits of telehealth are that it helps reduce healthcare access problems and it drives down the cost of care. Telehealth from Children's Colorado gives patients and their families increased access to best-practice care, with the convenience of being at home or in their community provider's office rather than driving to one of our locations.

A variety of patients and their families are benefiting from telemedicine, such as:

  • Patients who live in a remote area and need Children's Colorado expertise in their local Emergency Department during an urgent/emergency situation.
  • Patients who need to maintain regular contact with their Children's Colorado specialist but can't afford to travel to Denver as frequently as needed.
  • Patients being discharged from Children's Colorado after a complicated surgery, whose parents and community-based provider would like to know what happens next.

The majority of medical conditions can be treated via telehealth, with the exception of complex procedures like surgery. Telehealth is used most in the areas of radiology, cardiology, psychiatry, dermatology and endocrinology.

The CoYoT1 (Colorado Youth Type 1) Diabetes Management Program uses telehealth to support adolescents and young adults who are managing their own diabetes. The patients in this program will be able to attend their multidisciplinary medical visits "virtually" from the comfort of their home, dorm room or workplace. Individuals in this stage of life with Type 1 Diabetes often experience significant struggles with their diabetes management (especially if they're at college or living away from home and their doctors for the first time), which can lead to serious health complications. Telehealth technology allows for more frequent contact with medical providers, resulting in improved medical outcomes.

All telehealth services at Children's Colorado are in compliance with licensure, malpractice and liability regulations, within scope of practice, and meet security and HIPAA requirements.

To get started, please contact Gerard Frunzi in the Children's Colorado Telehealth Department (phone: 720-777-0104 or email: gerard.frunzi@childrenscolorado.org). We will walk you through the entire process, from training and installing your equipment, to support of your clinical or educational efforts. We look forward to talking with you!

On March 20, 2015, Governor John Hickenlooper signed a bill expanding telehealth services in the state — prompting Children's Colorado to put the new law to use immediately. House Bill 1029 will improve access to telehealth for Coloradans across the state. It requires insurers to reimburse healthcare providers for telehealth services in counties of all sizes.

State law had previously required reimbursement only for counties with 150,000 residents or fewer, but health systems said that technology-enabled visitations can aid urban residents as well with everything from oncology consultations to chronic-disease management. Read more about the recent expansion bill signed into law.

Medicaid: In Colorado, Medicaid covers almost all medical care delivered using telemedicine technology. Some educational services are covered. Services must be delivered to a valid site of practice, and patients' homes are not currently eligible.

Private insurance: Until a recent change in Colorado law, patients who lived in an urban setting could not receive medical services via technology and have it paid for by their private insurance. The recent change requires insurance companies to pay for telehealth services in urban settings the same way they are paid in rural settings. The law will have a delayed implementation to allow insurance companies to properly price their services.

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