Children's Hospital Colorado
Parent and child on a telehealth appointment.

We believe that every child should have access to our high-quality care. That’s why we offer telehealth, or virtual visits, to families who might live far away or prefer to receive care from the comfort and privacy of home.

Our HIPAA-compliant, encrypted video technology protects your privacy and is easy to use. Plus, we offer telehealth across every one of our specialties and clinics – meaning no matter what illness or injury your child has, telehealth might be an option for your child’s care.

In addition to video visits, our telehealth services include teleconferencing and other forms of telemedicine across all our pediatric specialties, clinics, hospitals, emergency departments and care teams. 

How virtual healthcare works

Cartoon of patient in a telehealth appointment.

Telehealth, sometimes called telemedicine or a virtual doctor visit, is a video-based appointment with a member of your child’s care team using medical-grade, HIPAA-compliant tools. Telehealth provides best-practice medical care for patient visits or education at a time and place most convenient for the family.

Our pediatric specialists can provide all the care your child needs within the telemedicine appointment. You’ll access your video visit directly from MyChart, so you don’t have to switch back and forth between applications, and you can use almost any personal device. Smartphones, tablets and laptops all work well.

Virtual appointments can take place in your home or with help from a local provider, such as your local pediatrician, partner health clinic or hospital. Medical staff who work for the partner clinic or hospital near your home will help us during the video visit. We make sure that they have the training they need to use our technology effectively.

Questions? Take a look at our telehealth FAQ, or watch the video below to learn about the benefits of virtual appointments and how to set up a visit with one of our specialists.

Getting started

To get started, just ask your child’s doctor, scheduler or care team if telehealth could work for your child’s visit. We’re able to conduct telehealth visits, where appropriate, in every clinic and specialty we offer.

Most of our telehealth visits are scheduled so you can easily launch the visit from your MyChart account. If you don’t have a MyChart account, please let your care team know so they can set up an account or send you a video link.

What to do before your virtual visit

Watch this short video for information on how to be prepared. You can also view the video in Spanish.

For more information on how to prepare for your child's virtual visit, visit our What to Expect from Your Telehealth Appointment page or download our tip sheet: 

Technical support and contact information

For patients and families

Interested in a virtual appointment? Contact your child's clinic or department. We’re able to conduct telehealth visits, when appropriate, in every clinic and specialty we offer.

Our MyChart Help Desk team members are trained to help you with our telehealth technology, even when you are not using our MyChart patient portal to start your telehealth visit. Call 720-777-6939 for assistance between 7 a.m. and 4:30p.m. Help Desk team members speak English and Spanish; for other languages, we can add an interpreter to your call.

For healthcare professionals and partner organizations

If you are a partner organization wanting more information about our Telehealth Program, email us at telehealth@childrenscolorado.org.

Children's Colorado in the news

  • FOX21 Colorado Springs
    Telehealth benefits physical rehab providers during COVID-19
    May 12, 2020

    Dr. Wendy Pierce treats many patients with physical mobility challenges. During the coronavirus pandemic, telehealth allowed her to gain a better understanding of her patients’ unique movements around their homes.

  • KOAA News5 Colorado Springs
    Telehealth enables critical appointments to continue during COVID-19
    May 11, 2020

    Since a car accident two years ago, Marissa Ferris has been a regular patient in our neurology and rehabilitation departments. When Colorado’s Stay-at-Home order required the reduction of in-person doctor appointments, Marissa was still able to meet with our team and receive the care she needed – without delay – over telehealth.

  • Wyoming News Now
    Helping NICU families connect virtually during COVID-19
    May 11, 2020

    Amber and her daughter, Clara, spent five months in the NICU during the initial surge of the COVID-19 pandemic. While visitor restrictions prevented her family in Wyoming from staying with them, they were able to remain connected through a unique OmniBot robot provided by our child life specialists.