Children's Hospital Colorado
Orthopedics Institute
Orthopedics Institute

Patient Satisfaction at the Orthopedics Institute

What are patient/family satisfaction rates?

At the Orthopedics Institute, we measure patient and family satisfaction through telephone surveys about a child and family’s experience. This measure is based on the how each patient/family answers the question: “Using any number from 0 to 10, where 0 is the worst facility possible and 10 is the best facility possible, what number would you use to rate this facility?”

Why do we measure satisfaction rates?

It’s important to us that every patient and family has an excellent experience at the Orthopedics Institute, which is why we ask families to share feedback about their experience after they leave the hospital. 

We’re proud of our quality of care ratings by families 

In 2016, families rated their experience with Children’s Colorado's Orthopedics Institute a 9 or a 10 (on a scale of 0-10 with 10 being the highest) 82.9% of the time. That same year, families rated our Sports Medicine Program as a 9 or a 10 82.1% of the time. Also in 2016, families rated our Rehabilitation Program as a 9 or a 10 83.1% of the time.

Our 2016 patient satisfaction scores

Below is a breakdown of how families rated their overall quality of care for Orthopedics, Sports Medicine and Rehabilitation last year:

 This graph shows the Sports Medicine Quality of Care Data for 2016. It shows that 82.1% of respondents rated the Sports Medicine department a 9 or 10, with 10 being the highest option.

 This graph shows 2016 Rehab Quality of Care data. It shows that 83.1% of respondents rated our Rehab department as a 9 or 10 in overall quality of care, with 10 being the highest option.

Even though we already compare favorably to orthopedics programs at children's hospitals in the country, our goal is to deliver excellent care each and every time we interact with you.

How has the Orthopedics Institute at Children’s Colorado been able to improve our satisfaction rates? 

We use each family’s feedback to improve our performance on everything from the way we schedule appointments, to the way we care for patients and interact with families. We’re also focused on improving access by getting patients in for an appointment the same day or next day, and then seeing them on time when they get here. 

What is the source of this data?

A third-party company conducts the telephone surveys on our behalf and then compiles the patient satisfaction data. 

How often will this information be updated? 

We continually track patient satisfaction and publicly report the information on a regular basis on this website. If you ever feel that something is not excellent about your care, please let us know so we can work with you to resolve any problems. And if you receive a patient satisfaction survey phone call, please take the time to share your honest feedback; it helps us learn more about how we can exceed your expectations. 

Learn more about quality and patient safety at the Orthopedics Institute.