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At the Orthopedics Institute, we measure patient and family satisfaction through telephone surveys about a child and family’s experience. This measure is based on the how each patient/family answers the question: “Using any number from 0 to 10, where 0 is the worst facility possible and 10 is the best facility possible, what number would you use to rate this facility?”
It’s important to us that every patient and family has an excellent experience at the Orthopedics Institute, which is why we ask families to share feedback about their experience after they leave the hospital.
In 2016, families rated their experience with Children’s Colorado's Orthopedics Institute a 9 or a 10 (on a scale of 0-10 with 10 being the highest) 82.9% of the time. That same year, families rated our Sports Medicine Program as a 9 or a 10 82.1% of the time. Also in 2016, families rated our Rehabilitation Program as a 9 or a 10 83.1% of the time.
Below is a breakdown of how families rated their overall quality of care for Orthopedics, Sports Medicine and Rehabilitation last year:
Even though we already compare favorably to orthopedics programs at children's hospitals in the country, our goal is to deliver excellent care each and every time we interact with you.
We use each family’s feedback to improve our performance on everything from the way we schedule appointments, to the way we care for patients and interact with families. We’re also focused on improving access by getting patients in for an appointment the same day or next day, and then seeing them on time when they get here.
A third-party company conducts the telephone surveys on our behalf and then compiles the patient satisfaction data.
We continually track patient satisfaction and publicly report the information on a regular basis on this website. If you ever feel that something is not excellent about your care, please let us know so we can work with you to resolve any problems. And if you receive a patient satisfaction survey phone call, please take the time to share your honest feedback; it helps us learn more about how we can exceed your expectations.